Conversational & Support Agents
Customer support agents on web, WhatsApp and voice — with escalation rules and human handover built in. Lead qualification, appointment booking, and RAG assistants that answer from your own documents.
Savantolab is the AI systems studio of Fidanet Solutions Oy — building production-grade AI agents and automation for 10–200 person companies across the EU, the Nordics and Türkiye. Hosted where your data must stay. Operated so it keeps working.
Demand for AI agents is exploding. But the market splits into two dead ends: no-code shops that collapse under real load, and enterprise consultancies that price out everyone under 500 employees. We exist for the companies in between — real engineering, compliant by design, at a price a growing business can actually afford.
Each line feeds the next: a small build earns trust, operations compound value, strategy positions the next build.
Customer support agents on web, WhatsApp and voice — with escalation rules and human handover built in. Lead qualification, appointment booking, and RAG assistants that answer from your own documents.
Document and invoice pipelines, email parsing and routing, CRM/ERP synchronisation, automated quote generation, internal reporting and decision support.
Multi-agent orchestration, private AI platforms, white-label SaaS deployments, AI features embedded in your existing product, and multimodal document extraction.
Monitoring, drift and hallucination control, prompt versioning, model updates and cost optimisation — plus EU AI Act and GDPR advisory for everything we deploy.
Brand identity systems and multilingual marketing sites — engineered on the same stack as our agents, so your website ships with an agent inside it, not a widget bolted on afterwards.
LLM spend reduction achievable on cacheable workloads through caching, batching and model-tier routing.
This is what an agent actually does with a real support ticket — understands, looks things up, acts, and knows when to hand over.
billing.lookup(invoice_id=4127)billing.compare(period=2026-03, customer=8412)A fixed, honest path from first call to a system that keeps earning its keep.
A paid, fixed-price audit: we map your workflows, find the automation opportunities worth pursuing — and tell you plainly which ones aren't. You get an opportunity map and an architecture plan you own, whoever you build with.
Fixed scope, fixed price. We engineer your agent or pipeline to production standard — tested under load, integrated with your CRM/ERP, multilingual where it matters, compliant from day one.
AgentOps keeps it working: monitoring, drift and hallucination control, prompt versioning, model updates and a monthly report in plain language. We don't disappear after delivery.
Once the first system pays for itself, we map the next one. A quarterly roadmap, new automations shipped incrementally — leverage that compounds instead of a one-off project.
Our difference isn't access to AI models — everyone has that. It's that we have shipped and operate real systems in production.
Baslic — SaaS
Before Savantolab sold a single engagement, we built and still operate a production SaaS platform: multi-tenant architecture, payment infrastructure, document and receipt processing pipelines, and a five-language product serving real paying customers in the EU.
OCR and extraction pipelines processing real invoices and receipts daily — the core competence behind our automation line.
Turkish, English, Finnish, Swedish and Danish served natively — proof we can deliver multilingual agents, not just promise them.
Monitoring, audit logs, uptime and compliance running continuously — the same AgentOps discipline we sell.
Guest questions, bookings and upsells over WhatsApp — multilingual, with human handover.
From enquiry to a formatted, priced quote in minutes — built on a pattern proven with real clients.
Invoices, receipts and forms parsed, validated and pushed into your accounting stack.
Brand kit and a multilingual marketing site delivered in weeks at a fixed price — with an AI agent ready to plug in when you are.
Build packages
One-time setup fee plus a monthly operations retainer — the model that aligns our incentives with your results. No hourly billing, no usage lottery.
Audit, opportunity map, architecture plan. The paid first step that de-risks everything after it.
Your first automation: one agent or one workflow, one or two integrations, delivered fast.
The package most SMEs choose: a multi-step agent wired into your CRM or ERP, multilingual where you need it.
Vertical or multi-agent installations: orchestration, custom platforms, deep integration.
Not a retainer in disguise: explicit monthly deliverables — monitoring, drift control, tuning hours, model updates, compliance.
Monitoring, uptime, small fixes.
Plus optimisation hours, prompt versioning, monthly report.
Plus roadmap, new automations, priority SLA, compliance.
Pricing is positioned per region and scope — the exact number comes out of Discovery, in writing, before you commit.
Espoo, Finland
For EU businesses, where your AI runs is not a detail — it's the difference between an asset and a liability.
Your data stays where regulation says it must. EU hosting by default, regional hosting where required.
Data minimisation, audit trails and retention policies designed in — not bolted on after the fact.
We classify, document and deploy under the AI Act so your agents stay legal as the rules evolve.
Multi-model architecture across providers. If a model's pricing or policy changes, your system doesn't break.
Discovery takes one to two weeks. A Spark build typically ships its first working agent within weeks of kickoff — we optimise for time-to-first-value, not billable months.
That's exactly why AgentOps exists. Every deployment ships with monitoring, guardrails, escalation rules and human handover. When models change, we retest and retune — that's a deliverable, not a promise.
Yes — that's the point. CRM, ERP, accounting stacks, WhatsApp, email, internal databases. We integrate with what you run today; we don't ask you to replace it.
Turkish, Finnish, English, Swedish and German among others — delivered natively, not machine-translated. Multilingual is a core competence, not an add-on.
Yes, and we regularly do. Discovery exists to find the workflows worth automating — and to say plainly which ones aren't. It's cheaper for you and better for us long-term.
Free consultation → paid Discovery → fixed-price build → operated for the long run. The first call costs nothing and tells you exactly where you stand.
or write to us at hello@savantolab.com